CLIENT SUPPORT ASSOCIATE

We're hiring talent for one of our clients in the USA. Information about the company and job is below.

 

We’re looking for a Client Support Associate candidate to:

 

Join our talented team at the startup and help transform the world of education. We need a passionate, self-driven, full-time associate who is excited to support a fast-growing software startup company. You’ll get to interact with our customers daily (learners, students, administrators, professors, etc.), help solve their challenges, and ensure a positive experience using our software platform. There will be significant opportunities to grow in your role. You’ll receive mentorship from successful professionals in the fields of Education, Client Support, Software Development, Sales, and more. This job is fully remote and the work hours are 9am-6pm EST Mon-Fri.

 

Responsibilities include:

 

  • Answering customer support tickets and troubleshooting issues on live video calls with a diverse customer base (including learners, IT administrators, professors, and more).

  • Writing product support documentation and creating instructional guides.

  • Reporting technical issues and communicating user feedback to Developer teams.

  • Working closely with Sales and Client Success Managers to support client needs.

 

Qualifications:

 

  • Excellent interpersonal and written/verbal communication skills (English fluency).

  • Excellent problem-solving skills and the ability to learn quickly.

  • A high level of empathy for people is required. The ability to listen and understand their experiences is a key to positive customer interactions.

  • Intermediate/Advanced technical skills with computers and websites.

  • Bachelor's Degree or higher is preferred. If not, successful performance in a similar role will be considered.

  • Database systems and software development experience is a plus.

  • Experience working in education or previous experience working at a software company is a plus.

 

Compensation:

 

  • The base salary is expected to be $1200-$1600, paid monthly.

  • The position will be as a contract employee. Though not contractually obligated, in most cases our contract employees have paid time off and take paid holidays.

To apply, please send your CV to recruiting@valeriaaguerri.com